One of Seven-Eleven store owners, Mitoshi Matsumoto, will be axed no later than tomorrow due to his sensation from cutting the operational hour to sending bad comments about the Seven-Eleven officials. But, he is filing a lawsuit against them. (Image via NHK)

Seven-Eleven to terminate contract with store cutting hours

Alfonsus Adi Putra
Business & Industry
Retail & Food Services
Dec 30, 2019
2747
Japan’s largest convenience store chain, Seven-Eleven Japan Co., informed one of its store owners in Western Japan, who bashed the convenience store for demanding a 24/7 operating hour, that it is ending its franchise contract due to customer complaints.

According to one of the operators of Seven-Eleven Japan, the convenience store is terminating the contract with Mitoshi Matsumoto (58) who runs the convenience store in Higashiosaka starting 2020. Furthermore, what’s left from the process now lies in the lawyers from both sides.

Previously, Seven-Eleven Japan warned that some stores will be terminated unless they vowed to improve their customer services. Meanwhile, Matsumoto made it to the headlines in February 2019 for modifying the operation hour of his Seven-Eleven store without permission from the headquarter. Even, the 58-year-old owner said that his store will close on New Year’s Day.

About 50 corporate-owned Seven-Eleven stores in Tokyo are planned to close on New Year’s Day. But, the franchise-owned stores have to remain open.

Matsumoto’s movement drew more than 330 complaints about a 7-and-a-half-year period ended in October. Moreover, he drew attention to shouting at customers on how to use the recycle bin and parking lot.

And, there are a lot of harassment allegations against him. Seven-Eleven officials said that they had had enough of Matsumoto posting defamatory comments online against them.

From Matsumoto’s point of view, his store had to close earlier because of the labor shortage. And, for the harassment cases, he would like to tell it from his side too.

Considering it a one-sided decision, Matsumoto said on Sunday that he was going to file a lawsuit against Seven-Eleven due to failing to find common ground for the problem. The store owner said that Seven-Eleven might be discontented because his store would be closed on 1 January 2020.

Source: https://bit.ly/3535Gig

Business , Convenience-Store , Service , Franchise , Asia , Japan , Labor , Employment , Seven-Eleven , 7-11