KDDI Establishing a dedicated team to prevent recurrence due to a large-scale communication failure
KDDI, which caused a large-scale communication failure that took 86 hours to announce the full recovery, decided to set up a new specialized team led by President Makoto Takahashi to investigate the cause and consider specific measures to prevent recurrence.
According to KDDI, the specialized team consists of employees from a wide range of departments, including President Takahashi and others, including technology, sales, and public relations, and has a total of 100 people.
Regarding a large-scale communication failure that took 86 hours from the early morning of this month to the announcement of full recovery, we are urgently considering specific recurrence prevention measures such as investigating the cause and strengthening communication equipment.
In addition, based on the indication that it was not sufficiently known to users, we will discuss measures to improve customer service.
KDDI says that this communication failure may have affected up to 39.15 million users, is considering including compensation separately from the specialized team.
The company has a policy of submitting a "report" to the Ministry of Internal Affairs and Communications by the 1st of next month, and in response to this, the Ministry of Internal Affairs and Communications will consider administrative guidance.