かんぽ、営業活動再開　1年3カ月ぶり、まずはおわび

Japan Post Insurance resumes sales activities for the first time in 1 year and 3 months, first apologize

On October 5th, the Japan Post Group resumed sales activities of Japan Post Insurance, which was found to have many fraudulent sales , at post offices nationwide. It has been about one year and three months since I started refraining from doing business last summer. For the time being, refrain from actively soliciting insurance and focus on activities that apologize to customers. The company plans to gradually return to normal sales activities.

Post offices around the world will post posters stating their "promise" to restore trust and hand out leaflets to the same effect at the counter. The promises include " providing high-quality services that can be used with peace of mind " and "listening to customers' voices in good faith." Some customers will be contacted by phone and will resume visiting activities if consent is obtained.

The Tokyo Central Post Office ( Chiyoda-ku, Tokyo ) began handing out leaflets at the insurance counter on the morning of the 5th. Wakana Kato, Deputy General Manager of the Sales Department of the post office, said, "The entire group will work as one to restore trust."

Source: https://www.asahi.com/articles/ASNB53D81NB5ULFA001.html